Please find below The Terms and Conditions on which KYZN Clinic provides services to its clients.

Please ensure that you have read and fully understood them prior to booking any consultation or treatment. If you have any queries, please feel free to contact us by telephone on 0121 769 0567 or by emailing info@kyzn.co.uk

Appointments

Appointments can be made via text, phone, email, our website, or social media channels. You will receive a confirmation email/text upon booking, followed by a reminder email 72 hours before and an SMS 48 hours before your appointment. If you do not receive these confirmations, please notify us immediately so we can investigate. KYZN Clinic cannot be held responsible if you do not receive reminders and fail to attend your scheduled appointment.

New patients should arrive 10 minutes before their appointment to complete registration documentation. Returning clients should arrive 5 minutes before their appointment to ensure their treatment starts on time.

While we aim to provide continuity of care, KYZN Clinic cannot guarantee that all treatments will be performed by the same practitioner.

Our clinic strives to run efficiently and on time, but there may be occasions when we experience delays. If this happens, your practitioner will ensure you are seen as soon as possible.

Card Details

To secure a booking, we require card details. Your information is securely processed and protected by Stripe, one of the world’s largest payment providers. KYZN Clinic does not have access to your full card details.

Consultations

To ensure optimal treatment results, all new patients and those starting a new treatment must undergo a consultation. This will take place on a different day than treatment to allow for a cooling-off period, during which you can consider the information provided. Consultations typically last 30 minutes to one hour.

Consultation fees:

At KYZN, our consultation fees are structured as follows:

• Orthopaedic Appointments:
  • Face-to-face consultation: £250
  • Virtual consultation: £150
• Aesthetics Appointments:
  • Standard consultation: £50
  • Complication Aesthetics Consultations (Scan & Plan): Start from £150, with the final cost quoted accordingly based on individual assessment.

All consultation fees are payable at the time of booking. Fees are non-refundable but may be transferable if rescheduled with at least 48 hours’ notice. Please refer to our cancellation policy for further details.

Late arrivals

If you arrive late and your treatment needs to be rescheduled, a £50 cancellation charge applies.

If you are more than 15 minutes late, your appointment may be rescheduled, and the late cancellation fee will be charged.

Outstanding fees must be paid before booking any further treatments. If part of a treatment course, one session will be deducted.

Cancellations, Failing to Attend & Rescheduling

Our cancellation policy ensures fairness to both our clinicians and other patients. We require at least 48 hours’ notice if you need to cancel or reschedule your appointment.

Medical Questionnaires & Patient Records

We require all patients to complete medical questionnaires before treatment. Your personal information is stored securely in compliance with ICO guidelines and remains confidential. It is your responsibility to disclose any relevant medical history. KYZN Clinic will not be held responsible for issues arising from undisclosed medical conditions.

Health & Well-Being Considerations

Please do not attend your appointment if you are unwell. Many treatments cannot be performed if you are on antibiotics, steroids, or have a cold, fever, cold sore, or infection. If in doubt, please contact KYZN Clinic, and we can advise you accordingly.

Clinic Appointment Changes

Occasionally, we may need to reschedule appointments due to emergencies or equipment failures. While we aim to minimise disruptions, KYZN Clinic will not be liable for any consequential loss due to changes in appointment scheduling.

Right to Refuse Treatment

KYZN Clinic reserves the right to refuse treatment where deemed unsuitable or unsafe. If a treatment is refused due to undisclosed medical conditions or contraindications, a cancellation fee may apply. If we determine that a treatment is unsuitable for you, we will explain our reasons either in person or via email.

Treatments Requiring Prescriptions

Some treatments require a prescription, which is non-transferable and specific to the named patient. If a prescription has been dispensed and you cancel your appointment, the booking fee will not be refunded. A cooling-off period is provided to ensure you are making the right decision.

Private Prescriptions

All prescriptions at our clinic are issued following a thorough consultation with a qualified medical professional. Treatments are subject to medical assessment, and prescriptions are provided only when clinically appropriate. We adhere to strict safety, ethical, and regulatory standards, ensuring the best care for our patients. Charges may vary.

Clinic Etiquette & Safety

KYZN Clinic operates a strict no-smoking policy within the building.

Please keep noise levels to a minimum to maintain a relaxing environment for all patients.

Mobile phones must be switched off or set to silent while in the clinic.

Children, Chaperones & Pets

Patients bringing children under 18 must also bring another adult to chaperone them, as children cannot accompany you into the treatment room.

If you require a chaperone, please inform us in advance.

Pets are not permitted inside the clinic due to health and safety regulations.

Payments & Treatment Packages

Payment will be required for all treatment 48 hours prior to  your appointment. All treatments must be paid for in advance of treatment.

Accepted payment methods: BACS, online payment, debit/credit card, or cash. Unfortunately, we are not able to accept payment by cheque.

Packages must be paid in full before treatment commences unless agreed in writing in advance or financed by a finance provider. Packages and treatments are non-refundable and non-transferable. Expired packages will not be credited or refunded.

Aftercare

By signing the consent form and agreeing to these terms, you commit to following the aftercare instructions provided. Aftercare will be explained to you at your appointment and sent via email for reference.

Patient Satisfaction & Complaints

KYZN Clinic is committed to delivering a high standard of patient care. We welcome feedback—both positive and negative—as it helps us improve our service. If you have concerns regarding your treatment, please notify us immediately in person, by phone, or in writing. A review appointment may be scheduled to address your concerns. A copy of our complaints policy is available upon request.

Refund Policy

We strive to provide honest, ethical, and expert treatment using high-quality products, but we cannot guarantee individual results. Due to the nature of medical aesthetic and clinical treatments, results may vary. Lifestyle, medical history, individual anatomy/biology and age can all influence treatment outcomes and longevity.

No refunds are given if treatment results do not meet your expectations as this is always covered in the consent process.

KYZN Clinic will not be liable for economic losses (e.g., loss of earnings) resulting from any treatment.

Treatment fees include consultation, assessment, safe product use, follow-up appointments, and aftercare support.

Product Refunds

Opened products cannot be refunded.

Unopened products with intact seals may be returned for a refund or exchange within 14 days of purchase, if it is  not a perishable product.

Promotions & Pricing

Promotional offers cannot be used in conjunction with other discounts unless stated otherwise.

All treatments, products, and offers are subject to availability.

Prices are subject to change without prior notice.

In the event of pricing errors, KYZN Clinic reserves the right not to proceed with the sale.

By booking an appointment at KYZN Clinic, you agree to these terms & conditions. We appreciate your cooperation and look forward to supporting you on your journey to better health and wellness.

For any queries, please contact KYZN Clinic by telephone on 0121 769 0567 or via email on info@kyzn.co.uk.